SHIPPING & RETURNS

Shipping

Processing Time: All orders are processed within 2–3 business days.

Delivery Time: Once shipped, delivery within the U.S. typically takes 3–5 business days.

Shipping Area: At this time, NATIÉNE ships within the United States only. We are working on expanding to international shipping soon.

Tracking: Once your order is dispatched, you will receive a confirmation email with tracking details.

Returns & Exchanges

We want you to love your NATIÉNE pieces. If for any reason you are not fully satisfied, you may request a return or exchange within 14 days of delivery.

Items must be unworn, unused, and in original packaging.

For hygiene reasons, earrings are non-returnable.

Customers are responsible for return shipping costs.

Once your return is received and inspected, we will issue a refund to your original payment method or process an exchange.

How to Request a Return

Please contact us at by.natiene@gmail.com with your order number and reason for return. Our team will guide you through the next steps.