FAQ

1. What materials are used in NATIÉNE ewelry?
NATIÈNE curates select jewelry pieces from trusted suppliers alongside our own original designs. All items are styled, photographed, and presented exclusively within the NATIÈNE brand experience. Our pieces are crafted with 18k gold plating over high-quality base metals. Each design is made to be durable, hypoallergenic, and timelessly elegant.

2. How should I care for my jewelry?
To keep your pieces radiant, avoid water, perfumes, and lotions. Store them in a soft pouch or box when not in use, and gently polish with a jewelry cloth to restore shine.

3. Do you accept returns or exchanges?
Yes. We accept returns and exchanges within 14 days of delivery, provided the jewelry is unworn and in original packaging. Please note, return shipping costs are the responsibility of the customer.

4. Do you ship internationally?
Not at the moment. NATIÉNE currently ships within the United States only. We hope to expand to international shipping soon. Please reach out to us at: by.natiene@gmail.com for International shipping requests.

5. How long will my order take to arrive?
Orders are processed within 2–3 business days. Delivery within the U.S. typically takes 3–5 business days.

6. How do I find my ring size?
You can use our ring size chart or measure an existing ring you own. If you are between sizes, we recommend choosing the larger size for comfort.

7. Can I wear NATI ÉNE jewelry every day?
Absolutely. Our pieces are designed to be versatile - from everyday elegance to statement occasions. To extend their beauty, we recommend following the care instructions above.